Refunds policy
Last Updated: 1st Jun 2024
1. YOUR CONSUMER RIGHT TO RETURN AND REFUND
This clause 9 only applies if you are a consumer.
1.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 during the period set out below in clause 9.3. This means that during the relevant period, if you change your mind or decide for any other reason that you do not want to receive or keep the Product(s), you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
1.2 However, this cancellation right does not apply in the case of:
(a) sealed Product(s) once these Product(s) are unsealed after you receive them;
(b) any Product(s) which become mixed inseparably with other items after their delivery;
(c) contract for the supply of alcoholic Product(s) where the price is agreed upon when the sales contract is concluded, delivery can only take place after 30 days, and the value is dependent on fluctuations in the market which cannot be controlled by us.
(d) health and safety reasons, Products are non-alcoholic, soft drinks or less than 9% alcohol content
1.3 Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for canceling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:
Your Contract
End of the cancellation period
Product(s) that are not delivered in instalments on separate days.
The end date is the end of 14 days after the day on which you receive the Product.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product(s) on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
Your Contract is for:
Product(s) that are delivered in instalments on separate days.
The end date is 14 days after the day on which you receive the last instalment of the Product(s) or the last of the separate Product(s) ordered.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first instalment of your Product(s) or the first of your separate Product(s) on 10 January and the last instalment or last separate Product(s) on 15 January you may cancel in respect of all instalments and any or all of the separate Product(s) at any time between 1 January and the end of the day on 29 January.
The regular delivery of a Product(s) over a set period. The end date is 14 days after the day on which you receive the first delivery of the Product(s).
Example: if we provide you with a Dispatch Confirmation on 1 January in respect of Product(s) to be delivered at regular intervals over a year and you receive the first delivery of your Product(s) on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Product(s) to arrive during the year.